Question:
I am receiving the error message "Updating - HTTP response code 413" on my BlackBerry when updating my Pocket Express®.
Answer:
The error message “HTTP response code 413” signifies "Request Entity Too Large.” This can be caused by limits set by your IT department on the amount of data that can be passed to your device in a request/response.
It may be possible to remove this limit. Please contact your IT department regarding possible configuration changes to your BES server.
Alternately, if your device has a BIS connection option, switching to that connection type should resolve this issue.
To change connection types, launch Pocket Express, select Menu, Settings, choose Connection. From the connection screen, select "Manually Configure Connection." From the carrier list screen select "BIS" and choose "Save."
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